FAQs

To enrol your child at OSHC,  families are required to complete a once-off new enrolment in the OWNA platform. This enrolment only needs to be completed once for the duration of your child’s schooling.

The once off enrolment will provide the service with essential details including allergies and medication, diagnosis, religious preferences, and other essential documents or circumstances.

Once enrolled, parents will have the ability to manage all Before School, After School and Vacation Care bookings independently through the app. As well as manage cancellations and inform the service of child absences.

Please contact the OSHC at info@lnps.org.au to receive further details on accessing the OWNA app and beginning your enrolment process

The OWNA platform is fully integrated with the Australian Government’s Child Care Subsidy (CCS) system.
This means that all eligible families are able to receive their CCS entitlements seamlessly through the new platform, without any interruption to your subsidy payments. As part of the enrolment process, you will be required to provide details to verify your CCS eligibility.

OWNA’s integration ensures that subsidy calculations, fee reductions, and statements are accurate, transparent, and accessible in real-time—offering you peace of mind and better control over your child care expenses.

If your child has not attended the service for 14 weeks in a row your child’s enrolment will cease. This means you will be required to log on to mygov and confirm their attendance once they return to the service for your child to receive Child Care Subsidy (CCS).

If your child’s enrolment has ceased Centrelink will withdraw any previous payments made up until the last day your child physically attended the service. For example, if your child’s last 3 sessions are recorded as ‘absent’ then you will be required to pay the full fee without any CCS subsidy.

https://www.servicesaustralia.gov.au/individuals/services/centrelink/child-care-subsidy/how-manage-your-payment/if-your-child-absent-from-child-care#a3

During the enrolment process we do request detailed information about your child’s individual needs to assist with the educators understanding how to best support your child’s needs.

If your child has high support needs you may be eligible for additional support through the Government’s Inclusion Support Subsidy. Please contact the service on 08 8443 5308 for more information.

The OWNA platform provides families with fully automated invoices based on their bookings in Before School, After School, and Vacation Care.

The system also allows for direct-debit payments to be made through the app, as well displaying balances and any outstanding payments to be made.

The service is always happy to help with any issues or adjustments that need attending to if you feel your balance is incorrect

The service follows a two week cancellation policy which includes swapping of sessions. Two weeks notice is required to adjust and meet the ratio/ staffing needs.

If children have not been collected by 6:05pm a late fee of $15 will apply. Ater 6:05pm parents will need to cover the cost of wages for two educators at overtime rates. If the children have still not been collected by 6:30pm Crisis Care or the Police may be contacted.

The service takes no responsibility for any toys or electronics that are brought in from home. It is difficult for staff to monitor what is on children’s personal devices or to ensure that no photography of other children is occuring. Due to this children may only bring electronic devices into the service if it has been pre-discussed with the Director or it is a technology day during the school holidays.

Before School Care: Breakfast (toast/cereal)

After School Care: Fruit platter and afternoon snack (menu changes daily. Please check the term menu for more info)

Vacation Care: Breakfast, morning tea, lunch and afternoon tea are provided.